Refund Policy

This explains when you get your money back, and how long it takes. It forms part of the agreement between you and Powering Limited.

Failed purchases

If you are charged and the service is not delivered, you are refunded. This is automatic - you do not need to ask.

• Paid from your wallet — refunded to your wallet, usually within minutes
• Paid by card or transfer — refunded to your wallet, or to your original payment method on request

Some failures are not immediately certain: a provider may be slow rather than broken. In those cases we hold the transaction, check with the provider, and either deliver it or refund it. This normally resolves within an hour and always within 24 hours.

Purchases that cannot be refunded

Once a service is delivered, it cannot be reversed:

• A meter token that has been generated - even if sent to the wrong meter
• Airtime or data credited to a phone number - even if it was the wrong number
• A cable subscription that has been activated
• An examination voucher whose PIN has been issued

Please check the number carefully before confirming. We cannot recover value delivered to a number you entered incorrectly.

Duplicate charges

If you were charged twice for the same purchase, contact us with both references. Confirmed duplicates are refunded in full.

How to raise a problem

Email support@powering.ng with:

• Your transaction reference
• The date and amount
• The meter or phone number involved
• What went wrong

We aim to respond within one working day.

If you are not satisfied

Tell us and we will look at it again. You also retain any rights you have under Nigerian consumer protection law.