Privacy Policy

Who we are

Powering is a service operated by Powering Limited, a company registered in Nigeria.

Powering Limited is the data controller responsible for the personal information described here. We sell prepaid electricity tokens, airtime, mobile data, cable television subscriptions and examination vouchers in Nigeria.

You can reach us at support@powering.ng.

What we collect

Information you give us

• Your name, email address and phone number when you register
• Your meter number, phone number or smartcard number when you make a purchase
• Your bank account details if you request a payout
• Messages you send us through support or WhatsApp

Information collected automatically

• Your IP address, browser and device type
• Pages you visit and actions you take on your account
• Transaction records: what you bought, when, and for how much

Identity verification

If you request a dedicated bank account for funding your wallet, our licensed banking partner requires your Bank Verification Number (BVN) or National Identification Number (NIN), and in some cases your date of birth.

We do not store your BVN or NIN. These are passed directly to the banking partner at the moment your account is created and are discarded immediately afterwards. We retain only your new account number and a record that verification succeeded - never the number itself.

Payment details

We do not store your full card number, expiry date or CVV. Card payments are handled entirely by our licensed payment processors, who are responsible for that data under their own policies.

Why we use it

• To provide the service - completing your purchases and delivering tokens
• To keep accounts secure - detecting fraud, unusual activity and unauthorized access
• To support you - answering questions and resolving failed transactions
• To meet legal obligations - financial records we are required to retain
• To improve the service - understanding which features are used

Who we share it with

We do not sell your personal information. We share only what is necessary, and only with:

• Service providers who deliver what you bought, such as electricity distribution companies and mobile networks
• Payment processors who handle your payments
• Banking partners who issue dedicated account numbers
• Regulators or law enforcement where we are legally required to

How long we keep it

Transaction records are retained for the period required by Nigerian financial regulations. Account information is kept while your account is open. Activity logs are retained for a limited period and then deleted automatically.

If you close your account, we delete your personal details but retain records of completed transactions without those details, because we are required to keep them.

Your rights

Under the Nigeria Data Protection Regulation you may:

• Ask what personal information we hold about you
• Ask us to correct anything inaccurate
• Ask us to delete your account and personal details
• Object to certain uses of your information
• Withdraw consent where we relied on it

Contact support@powering.ng to exercise any of these. We may need to verify your identity first.

Security

Passwords and PINs are stored hashed and cannot be read by us or anyone else. Connections are encrypted. Access to customer data is limited to staff who need it. No system is perfectly secure, but we take this seriously and act promptly when something is wrong.

Children

This service is not intended for anyone under 18, and we do not knowingly collect information from children.

Changes

We will update this page when this policy changes, and the date at the top will reflect that. Significant changes will be notified to you directly.

Contact

Questions or complaints about privacy: support@powering.ng